Shaping a Process Model for Action Research

Action research is an important qualitative research method that has significance in many practical fields, not the least of which is information systems. Not surprisingly therefore, a number of papers from the information systems literature have described the broad approach of action research, emphasizing the philosophical background as well as the dual concerns of practical problem solving on the one hand and furthering research interests and gaining useful knowledge on the other. However, there has been a lack of published papers in the literature describing a process and procedures that would contribute to and guide a rigorous action research project. This paper addresses this need, and as such, offers guidance to new researchers and to experienced researchers new to action research in terms of how to conceptualise and design an action research intervention.